As the number and size of superyachts steadily increases, moorages with appropriate accommodations and services are ever more in demand. The developers of Yacht Club Costa Smeralda (YCCS) in the British Virgin Islands (BVI) have made a giant leap forward in providing facilities for elite yachts in the heart ofhte Caribbean.
MAGAZINE: Marina World
ISSUE: March/April 2011
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When visiting Newport Beach – the cradle of yachting in Southern California – one is constantly reminded of the history of ths traditional natural harbor. When were awarded for the refurbishment of Balboa Marina in the heart of Newport Beach, each Contractor was conscious of being entrusted with a California Treasure.
MAGAZINE: Marina World
ISSUE: September/October 2010
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Renovating a yacht club marina requires at least some boater participation. Every member of the yacht club has a vested interest in the facility both socially and financially. So when Silver Gate Yacht Club Marina in San Diego, Calif. decided to renovate in 2007, the effort involved not only consultants and design-build contractors but also a spirited group of hardworking, resourceful boaters from the yacht club.
MAGAZINE: Marina Dock Age
ISSUE: May/June 2012
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Westport Marina is remarkable in a number of ways. For example, the recently re-opened marina is not in the business of renting slips, and its owner is a boat manufacturer thousands of miles away. But what makes Westport truly unique is outrageously excellent customer service…and the kind of customer it serves.
If you’re familiar with air travel by private jet, you already know something about Westport. As your G5 taxies in and chocks up at the “fixed-base operator,” you’re not thinking about slogging through baggage claim and taking the shuttle out to the rental car lot. Nuh-uh. You’re going down the boarding stairs and right into the limo. If your pilot radioed ahead for something, it’s there. If you ask for it, it will be done.
G5-level service is the model for Westport. The special-purpose marina is a commissioning and support facility for the Westport line of American-made super yachts. But do not think that Westport management regards the facility as an afterthought to building boats. The marina is central to the company’s core business. “We think our job is 10% building the product and 90% providing services and customer support,” said Phil Purcell, Vice President of Shipyards. “Our focus is on delivering a superior customer experience.”
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MAGAZINE: Marina World
ISSUE: January/February 2010
Westport Marina is remarkable in a number of ways. For example, the recently re-opened marina is not in the business of renting slips and its owner is a boat manufacturer thousands of miles away. But what makes Westport truly unique is outrageously excellent customer service… and the kind of customer it serves.
Marina World January/February 2010
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